FPO WILL BE UPDATED BY 12/8

FAQ

If you have any questions not answered below, please contact nowatworkamericas@servicenow.com.
For any technical issues related to the digital experience, please contact nowatworkamericas@servicenow.com for assistance.
General

What is the Now at Work 2020 Digital Experience?
Now at Work 2020 is a one-day, global digital experience taking place in October where we'll be unveiling exciting, new innovations in the Now Platform Paris release. You'll discover new ways to drive growth, strengthen business continuity, and enhance employee productivity. From the executive keynote to more than 20 Paris release breakout sessions, you'll walk away with great ideas for making your world of work, work better. 
 

Broadcasting across ten market channels, Now at Work 2020 will offer engaging,
locally-relevant experiences. Attendees will have the opportunity to learn from world-class customers and partners in their regions who are fueling business agility and resilience with connected workflows.  

When is Now at Work?

The Now at Work Digital Experience will take place on two dates:

Date Market
October 6 Americas
Asia
Japan
Germany, Alps & E. Europe
France
Italy
Nordics & Benelux
Spain
UK & Ireland
October 15 Australia & New Zealand
What are some of the Now at Work Americas program highlights?
  • Executive keynote with ServiceNow Chief Innovation Officer Dave Wright featuring details of the innovations in the new Now Platform® Paris release.
  • Program with featured topics such as:
    • Keynotes―Don’t miss the Welcome Keynote. Hear all about the exciting innovations in our Now Platform® Paris release. You’ll also learn ServiceNow’s strategy for ensuring a safe return to the workplace using the Safe Workplace apps suite. And, be sure check out the insight-filled Special Guest Spotlight.
    • What’s New in the Now Platform Paris release― Discover new ways to drive growth, strengthen business continuity, and enhance employee productivity with the Now PlatformÒ Paris release. Here, you’ll find more than 20+ Paris release breakout sessions, including deeper dive demos. Walk away with great ideas for making your world of work, work better!
    • Return to Workplace― Prepare for the return of your employees to the workplace. Learn all about ServiceNow’s strategy for ensuring a safe return to the workplace for our global workforce using the Safe Workplace apps suite.
    • Now Value―If you’re looking for a place to start, look no further. Get an in-depth introduction to our solutions and platform to learn about ServiceNow. Here, you’ll find a smarter way to digitize your workflow. Experienced customers will also find prescriptive content and tools to help your organization achieve its ServiceNow goals. Discover ways to leverage customer success to maximize your organization’s value.
    • Customer Stories―Hear fascinating stories of transformation from local customers who can help you design, create, and implement powerful digital workflows across your organization. Get inspired by these world-class companies who are enabling business agility and resilience with connected digital workflows.

Additional channels will offer informative workflow (e.g., IT, customer, employee), industry-specific, and sponsor insights.
What types of content will be available?
You’ll find a broad selection of sessions tailored for various workflows (e.g., IT, customer, employee), industries, and sponsors. Explore our local channels—including one exclusively dedicated to Canada—to find the content most relevant to your organization.
Will access to program content be available once Now at work AMS concludes?
Yes. All Now at Work 2020 keynote, spotlight and breakout session content from across all ten market channels will be available on the digital platform through the end of December, 2020. You may access this global content from the Now at Work 2020 website at the conclusion of the program.  
May I access other Now at Work events, aside from the one in my region?
Yes, you will be able to log in and access content from any of the ten Now at Work events.
Digital Platform

How do I navigate the Now at Work Americas digital experience?

You can use the tabs at the top of the page to help you get to all program content.

  • Home – Start here to see the featured content we have available for you.
  • Channels – Check out our full line up of channels organized around specific topics. Add sessions to your personal or work calendar directly with a click of a button.
  • Playlists – Explore our list of pre-built playlists or create your own.
  • Sponsors – Engage with our sponsors.
  • Surveys - Share your feedback on the sessions you attended.
  • FAQ – Got questions? Please contact nowatworkamericas@servicenow.com
How do I create a playlist?
To create a playlist, navigate to the "Playlist" tab at the top of the screen. Click on "+New Playlist" and begin curating a set of sessions based on your area of interest. 
Can I share a playlist with a colleague?

Yes, you can share playlists with your colleagues. Once you've selected or built out a playlist, click on the "Copy Link to Share" button in the top right corner. 

Where can I find out more information about ServiceNow?
There's a contact form on each session page where you can request that someone contact you for more information. Look for the green "Let's Connect" box on the right-hand side of the screen.
Thank you!
We will get back to you soon!
Until then, feel free to visit our Community page and follow the event on social at #NowatWork20.
We look forward to talking with you soon.
Need help?
Let us know if you need some help with the ServiceNow events platform.
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