Now Learning Live
Did you know that a recent IDC study found that Certified ServiceNow professionals are about 38% more productive overall than non-certified professional?
Attend this virtual event and cultivate a sense of community and connection through an engaging and fun learning experience. Increase your ServiceNow expertise and build relationships with other industry influencers.
Program
ITSM Pro Assist Series
The ITSM Pro Assist Series helps you identify the features you need and empowers you to turn them on. Through this unique, invite-only training event, you get the education needed to lead the charge in your organization and fully deploy and drive adoption of ITSM Pro. Maximize your investment and realize the value of your ITSM Pro Suite of tools – register today!
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Three days designed to empower you to help our customers and partners enable their workflow revolutions in 2021. There’s also fun, games, and a bit of competition in store! Each day will be approximately four hours in duration (including breaks) and delivered via follow-the-sun format.
Programs
General Session/Keynote and GEO Breakouts
Be inspired, motivated, and prepared—celebrating past year successes, and looking ahead to 2021.
Breakout Sessions and Labs
Get educated via breakout sessions and labs tailored for your skill level across solutions, industries, and skills.
Workflow Revolution Games
Game for some spirited competition? Ready. Set. Play!
Agenda
All Tech Summit 2021 sessions are offered twice a day in a follow-the-sun schedule, with the exception of the GEO Breakout Sessions. Attend at times that work best for your time zone and personal schedule.
Our corporate headquarters in California, U.S.A., is being used as a time reference. Times referenced are in Pacific Standard (PST).
Tuesday, January 12
4:00 am PST: EMEA GEO Breakout Session
5:00 am PST / 5:00 pm PST: General Session, Keynote, and Awards
6:00 am PST / 6:00 pm PST: Workflow Revolution Games Opening Ceremony
8:00 am PST: AMS GEO Breakout Session
7:00 pm PST: APJ GEO Breakout Session
Wednesday, January 13
All sessions are offered twice a day starting at 5:00 am PST and 5:00 pm PST.
- Fundamentals/
Advanced/ Industry/ Skills – Breakouts and Labs - Workflow Revolution Games Daily Update
Thursday, January 14
All sessions are offered twice a day starting at 5:00 am PST and 5:00 pm PST.
- Fundamentals/
Advanced/ Industry/ Skills – Breakouts and Labs - Workflow Revolution Games Closing Ceremonies
Speakers
This year’s Tech Summit features inspiring keynotes from the following ServiceNow leaders.
Bill McDermott
Chief Executive Officer
Kevin Haverty
Chief Revenue Officer
Lara Caimi
Chief Customer and Partner Officer
Jeff Margolese
SVP, Global Solution Consulting
Scott Drummonds
VP, APJ Solution Consulting
Christine Ehrenberger
VP, AMS Solution Consulting
Jan Juul
VP, EMEA Solution Consulting
Sign up for the ITSM Pro Assist series and you'll get special access to:
- Tools and best-practices needed to empower ITSM Pro adoption in your organization
- Real-world experience with hands-on labs and on-demand learning
- Technical training with access to simulators and personalized instances
- Opportunities to connect with experts for technical consultations
- Engagement and collaboration with other ServiceNow experts
Agenda
ITSM Pro Assist Series will take place in four phases over a three month period.
Virtual Agent
- Virtual Agent Micro-Certification Accelerator
- Microsoft Teams Workshop, VA Demo, Best Practices and Customer Use case
- Live hands-on labs, VA meet up, and office hours
Virtual Agent
November 9-11 2021
Sessions run 9am-5pm Central US Time
Nov 9 – Virtual Agent Micro-Certification Accelerator
Nov 10 – Microsoft Teams Workshop, VA Demo, Best Practices and Customer Use case
Nov 11 – Live hands-on labs, VA meet up, and office hours
Predictive Intelligence
- Predictive Intelligence Micro-Certification Accelerator
- Live hands-on lab, Customer Use case, PI meet up, and office hours
Predictive Intelligence
December 7-8, 2021
Sessions run 9am-5pm Central US Time
Dec 7 – Predictive Intelligence Micro-Certification Accelerator
Dec 8 – Live hands-on lab, Customer Use case, PI meet up, and office hours
Performance Analytics
- 2-Day Technical Training Course
- Performance Analytics Fundamentals
- Performance Analytics Advanced
- Demo, live hands-on lab, Customer Use case, PA meet up, and office hours
Performance Analytics
January 18-20, 2022
Sessions run 9am-5pm Central US Time
Jan 18-19 – 2-Day Technical Training Course
- Performance Analytics Fundamentals
- Performance Analytics Advanced
Jan 20 – Demo, live hands-on lab, Customer Use case, PA meet up, and office hours
Optimization
- Continuous Improvement, Vendor Management Workspace, Service Owner Workspace and Dynamic Translation demo, use case, best practices, and business value
Optimization
February 2, 2022
Sessions run 9am-5pm Central US Time
Feb 2 – Continuous Improvement, Vendor Management Workspace, Service Owner Workspace and Dynamic Translation demo, use case, best practices, and business value
Even more to learn
Check out our additional training options and get the perfect ServiceNow certification for your role or experience level.
