Knowledge 2020 Digital Experience Platform FAQ

Once you are in the digital experience, you can use the tabs at the top of the page to help you navigate all available content.

• Home – Start here to see the featured content we have available for you.
• Schedule – Explore the content catalog for sessions available now, on-demand.
• My Agenda – View your schedule for sessions and other content.
• Channels – See the full line up of channels organized around specific topics.
• Playlists - Explore our list of curated playlists and create your own.
• Sponsors – Engage with our sponsors.
• Surveys – Share your feedback on the sessions you attended.
• FAQ – Got questions? We’ll help you here.

We have hundreds of on demand sessions tailored to various workflows, industries, and programs. Explore our 20+ channels to find the content most relevant to your organization.

To create a playlist, navigate to the "Playlist" tab at the top of the screen. Click on the "Create" button and begin curating a set of sessions based on your area of interest.  View our How To guide.

Yes, you can share playlists with your colleagues. Once you've selected or built out a playlist, click on the "Copy Link to Share" button at the top right corner. 

Yes! Presentation decks are available to download. Select an on-demand session and navigate to the "More Resources" section on the right side. Click the "Session Presentation" link and the presentation will download as a PDF. 

There is a contact form on each session page where you can have someone contact you for more information. Look for the green “Let’s Connect” box on the right-hand side of the screen.

For any issues related to the digital experience, please contact us at web_support@servicenow.com.